“My name is Fessor Mbango, and I will be CEO of this company. I am not an expert in many of the aspects of the business, so I hope you will be open with me when I ask questions. I am not probing to look for weaknesses in you or your colleagues but to see how we are doing things now and how we might look for improvements. My interest is in processes, not personalities. I am not here to hurt anyone, just to see that we all work together to further the corporate fortunes.

“I have a few expectations. I’d like to share them with you now.


“The first is safety. Whether you work with machines or in the office, I’d like to promote a culture that ensures that we all go home safely at the end of the workday. I will be asking specific questions on this aspect. Not for money reasons or for insurance, but because we are all in this together, and we can’t promote that feeling if someone is risking his or her hands in the factory or a sore back in the filing room. Please be open as to how this concern might be addressed.


“The second expectation is respect. This expectation is one you can aim at me. You should expect that I treat you with respect at all times. This means no shouting, yelling, or baiting. And I will expect the same treatment in return, and that the same courtesies will be extended to others in the company, at all levels. That doesn’t mean we can’t be human — as a matter of fact, I do like to hear laughter and chatter — but it must be kept on a basic, respectful level.


“The third is integrity. That means we tell the truth. You can expect me to tell the truth, and I will expect the same. Telling the truth is very freeing. The truth has no politics and no taboo subjects. If it will make the company do better, it should be spoken about candidly. By the way, when I ask questions of people who work here, I keep their impressions to myself. It doesn’t do anyone any good for me to say, ‘Susie thinks our marketing is a disaster.’ However, after speaking to Susie, I might talk to the people in marketing and say, ‘When was the last time you gave a presentation on the latest campaign?’

“Oh, and a commitment to telling the truth is not the same as giving out all information. You do not have the right to know everyone’s salary information or when the big merger is going to be announced. Some information is kept appropriately hidden, when it needs to be.


“The last expectation has to do with teamwork. If you need help, you should ask for it. No one should feel that his or her position is in danger when he or she feels a better job can be done with a little help. You should also provide help when you can and when it would help others do a better job. No doubt this means that you will be making extra efforts and personal sacrifices. Those efforts will be recognized by the people around you and may eventually even lead to material improvements in your situation. But at a minimum, you will realize that some days you, too, need help. Having provided it, you will be gratified when your colleagues step up to do the same.

Please let me know if we are falling short in these arWorking together we can make good progress toward our strategic goals despite significant challenges – not the least of which were ongoing disruptions from the pandemic that continues to have such a substantial impact on our own work and home lives, as well as on the lives of our customers.

The work we are doing is more relevant than ever today. The products and services we provide are an integral part of people’s lives. Our customers rely on us to keep them energized.

2023 is set to be another exciting year for us. We can look forward to working further on the many initiatives to deliver the best services and an outstanding customer experience.

Every one of us has an important role to play in the work ahead and I’m confident that together we will achieve great things. I want to thank you for your commitment and effort. Every one of us has an important role to play in the work ahead and I’m confident that together we will achieve great things.

My door is always open.”

Kind regards,

Fessor Mbango
Chief Executive Officer